
How did you train employees to deal with problem-solving?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze explains the training and certification in problem-solving that was required at the Ritz Carlton under his management. He talks…

How do diversity & inclusion foster innovation and creativity?
Patsy Doerr (Global Head, Corporate Responsibility & Inclusion, Thomson Reuters) Patsy Doerr talks about the clear alignment of diversity and inclusion…