How do you deal with unhappy customers?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze categorizes three types of customers who complain. According to Schulze, 96% of customers who complain simply just want to…
Why do we adorn our money?
Kabir Sehgal (Author of Coined) Kabir Sehgal discusses the different artwork, secret symbols and ancient meanings that countries use in the…
Innovation
What are the dangers of Big Data?
Steve Lohr (Author & Reporter at New York Times) Steve Lohr addresses the down side of Big Data including privacy issues,…
Can you provide examples of how the brain adapts to environment?
Susan Greenfield (Author of Mind Change) Susan Greenfield discusses the relationship of a person’s brain to environment and experience. She also…
How is technology changing investing?
Bailey McCann (Author of Tactical Portfolios) Bailey McCann talks about the relationship of technology to investing including thin technologies and robo…
Marketing & Sales
How could a company like Sears completely miss out on the changes in the membership economy?
Robbie Baxter (Author of The Membership Economy) Robbie Baxter gives her view of how a major retailer such as Sears, that…
What is the best way to start a new membership-based business?
Robbie Baxter (Author of The Membership Economy) Robbie Baxter provides her recommendations for entrepreneurs starting a membership-based business. She provides questions…
Book Reviews
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What are the key takeaways in your book for leaders in large organizations?
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What inspired you to write ‘You’re the Leader Now what?’ and who is your target audience?
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What makes your book ‘You’re the Leader. Now What?’ stand out from the crowded leadership field?
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What motivated you to write your new book, ‘Launchpad Republic’ and who is your target audience?