
How did you train employees to deal with problem-solving?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze explains the training and certification in problem-solving that was required at the Ritz Carlton under his management. He talks…

Are there approaches or techniques that individuals can use to improve their creativity?
Josh Linkner (Author & CO-Founder, Platypus Labs) Josh Linkner explains that there are a variety of approaches and mental exercises that…