What are the top 3 secrets for superior customer service?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento provides an overview of the three main actions that anyone involved in providing customer service should utilize in order to provide superior…
How do you unlearn things you have learned?
Ira Fuchs (SharePoint Technical Specialist, Microsoft) It is necessary to continuously learn about changes in technology according to Fuchs. He talks…
Innovation
How is the evolution cycle in technology changing?
J.P. Eggers (Associate Professor, NYU Stern School of Business) J. P. Eggers discusses the commonalities and cycles that occur in the…
What is the importance of Big Data?
Ray Wang (Author & CEO, Constellation Research) Ray Wang discusses the role of Big Data to business success today. He talks…
Steve Lohr (Author of Data-ism), explains how business can save money and increase sales with Big Data.
Steve Lohr (Author & Reporter at New York Times) Steve Lohr provides examples of several companies that are using Big Data…
Marketing & Sales
Full Episode – Guy Kawasaki
Guy Kawasaki (Author, Marketing Specialist & Evangelist)
Can you explain the principle Obsess Over Customers?
Steve Anderson (Author & President, The Anderson Network) Steve Anderson discusses Amazon’s focus on customers. Anderson describes the principle he created…
