Secret to retailing is customer service
Ira Neimark (Author & Former CEO, Bergdorf Goodman) Ira Neimark, the legendary retail giant, and former CEO of Bergdorf Goodman, provides a presentation on the importance of customer service in retailing.
How can we address the skills gap?
Pankaj Ghemawat (Author & Professor, NYU Stern School of Business) Pankaj Ghemawat provides an overview of his “AEIOU” approach to addressing…
Innovation
Marketing & Sales
What’s the difference between traditional selling and relationship selling?
Jim Cathcart (Author & Motivational Expert) Jim Cathcart explains how his method of relationship selling differs from traditional selling models. He…
What is the best way to assess your selling ability?
Jim Cathcart (Author & Motivational Expert) Jim Cathcart talks about a self-assessment tool he has created for sales people to use…
