Tell us about your initiative to allow all employees to use up to $2000 to make customers happy
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze talks about a controversial initiative he implemented while with Ritz Carlton. This included allowing employees at all levels up…
What is a learning organization?
Andrea Elkin (VP Enterprise Learning, ADP) Andrea Elkin defines a learning organization in terms of making progress and being both innovative…
Innovation
How are you improving the property tax application?
Seb Formoso (CIO, NYC Department of Finance) Seb Formoso discusses the massive project underway at the NYC Department of Finance as…
How have you used innovation to create products?
Steve Heilenman (CIO, Computer Aid Inc.) Heilenman talks about how innovations put in place to improve efficiencies within his company’s IT…
What is the future of creativity?
Susan Greenfield (Author of Mind Change) Susan Greenfield talks about her hopes for a world in which technology is liberating and…
Marketing & Sales
Explain the concept of subscription fatigue
Robbie Baxter (Author of The Membership Economy) Robbie Baxter explains how consumers can reach subscription fatigue from having too many subscriptions…
How could a company like Sears completely miss out on the changes in the membership economy?
Robbie Baxter (Author of The Membership Economy) Robbie Baxter gives her view of how a major retailer such as Sears, that…
