What is the term “Lenses” which companies should be looking for opportunity?
Mohan Sawhney (Author & Professor, Kellogg) Sawhney describes the use of the term ”lenses” as a way for companies to focus in on business markets or potential opportunities. He provides several…
How to upskill for the future of AI work?
Beena Ammanath (Author & Global Head of Deloitte AI Institute) Beena Ammanath, author and global head of the Deloitte AI institute,…
Innovation
Marketing & Sales
What is the key to getting customer referrals?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento talks about ways in which companies can improve the chances that they…
What are good customer service benchmarks?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento goes through some of the common benchmarks or metrics in customer service…
