How to Turn Your Team Around? Step 4: Embracing Adversity
Daniel Leidl (Author and Managing Partner, Meno Consulting) The concept of embracing adversity is step 4 in the Team Turnarounds strategy. Daniel talks about how if your company makes a mistake,…
What have you learned from failure?
Jeremy Goldman (Author & CEO, Firebrand Group) Jeremy Goldman talks about how he “practically majored in failure” at different points…
Innovation
Marketing & Sales
What is the key to getting customer referrals?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento talks about ways in which companies can improve the chances that they…
What are good customer service benchmarks?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento goes through some of the common benchmarks or metrics in customer service…
