How has the move toward providing personalized service affected the luxury hotel market?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze comments on the growth of personalized and individualized services and products across all industries. He points out that this…
What are the job responsibilities of the US Enterprise Skilling Manager at Microsoft?
Cory Beck (US Enterprise Skilling Manager at Microsoft) Cory Beck goes over some of the core responsibilities of his job as…
Innovation
Marketing & Sales
How can organizations prepare for social media backlash?
Mark S. Babbitt (Author, Entrepreneur & Leadership Mentor) Mark Babbitt shares his thoughts on how organizations can start on the…
What is a social media hammer, and why is it important to your customers?
Mark S. Babbitt (Author, Entrepreneur & Leadership Mentor) Mark Babbitt talks about his use of a what he calls a…
