What are good customer service benchmarks?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento goes through some of the common benchmarks or metrics in customer service contact including initial response to customer issues.
How do you use positive psychology?
Dennis Budinich (Chief Culture Officer, Investors Bank) Dennis Budinich talks about how he sees his role as CCO as helping people…
Innovation
Marketing & Sales
What is transactional analysis?
Dave Mattson (Author & CEO, Sandler Training) Dave Mattson defines the theory of transactional analysis and explains how it relates to…
How do you hire the right type of sales person?
Dave Mattson (Author & CEO, Sandler Training) Dave Mattson talks about his approach to hiring in the sales area. He discusses…
