How do you determine what customers value?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze talks about how many leaders make assumptions about what customers value without doing the work. According to Schulze, making…
What are the programs and certifications that the Project Management Institute (PMI) offers?
Sunil Prashara (President & Chief Executive Officer of the Project Management Institute (PMI)) Talks about programs and certifications. He talks about…
Innovation
Marketing & Sales
What is transactional analysis?
Dave Mattson (Author & CEO, Sandler Training) Dave Mattson defines the theory of transactional analysis and explains how it relates to…
How do you hire the right type of sales person?
Dave Mattson (Author & CEO, Sandler Training) Dave Mattson talks about his approach to hiring in the sales area. He discusses…
