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How can large organizations provide personalized service effectively?

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By on Management & Strategy, Sarder Author Talks

Horst Schulze (Author & Founding President and COO, Ritz Carlton)

Horst Schulze explains the best ways for organizations to effectively provide personalized and customized services or products. This includes understanding the market and making the effort to revise and simplify processes to make it easier to respond to customer needs.

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About Author

Horst Schulze

Author & Founding President and COO, Ritz Carlton

As founding president and COO of Ritz-Carlton, Horst Schulze established a new standard of excellence in his industry. He energizes organizations to reconnect with their service commitment. Horst is the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.

Interviewed By


Vaishali Jain

Vaishali Jain

Sarder TV Journalist, and Former Bloomberg TV Journalist

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