What are the important elements of customer service?

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Horst Schulze (Author & Founding President and COO, Ritz Carlton)

Horst Schulze goes over his three steps to providing excellent customer service in the hospitality industry or any industry. This includes greeting customers in a caring way at first contact, serving customer needs above expectations, and thanking them for being able to serve them.

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About Author

Horst Schulze

Author & Founding President and COO, Ritz Carlton

As founding president and COO of Ritz-Carlton, Horst Schulze established a new standard of excellence in his industry. He energizes organizations to reconnect with their service commitment. Horst is the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.

Interviewed By


Vaishali Jain

Vaishali Jain

Sarder TV Journalist, and Former Bloomberg TV Journalist

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