Can you provide an example of using root cause analysis in problem-solving?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze provides an example of how he utilized root cause analysis to solve the problem of slow room service in…
Why did you write Ready to be a Thought Leader?
Denise Brosseau (Author & CEO, Thought Leadership Lab) Denise Brosseau calls herself an accidental thought leader. She talks about how she…