Can you provide an example of using root cause analysis in problem-solving?


Horst Schulze (Author & Founding President and COO, Ritz Carlton)

Horst Schulze provides an example of how he utilized root cause analysis to solve the problem of slow room service in the early days at Ritz Carlton. He goes into detail of how the organization checked each element of the workflow for providing room service and discovered the actual problem related to issues that would not have been identified without an in-depth analysis.


About Author

Horst Schulze

Author & Founding President and COO, Ritz Carlton

As founding president and COO of Ritz-Carlton, Horst Schulze established a new standard of excellence in his industry. He energizes organizations to reconnect with their service commitment. Horst is the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.

Interviewed By

Vaishali Jain

Vaishali Jain

Sarder TV Journalist, and Former Bloomberg TV Journalist

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