What are good customer service benchmarks?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento goes through some of the common benchmarks or metrics in customer service contact including initial response to customer issues.
What are the benefits of training and certification?
Kevin Kelly (Director of Education Programs at Amazon Web Services ) Kevin Kelly, Director of Education Programs at AWS, how learners…
Innovation
Marketing & Sales
What are the most effective training methods?
Dennis Budinich (Chief Culture Officer, Investors Bank) Dennis Budinich provides an overview of the variety of training methods used at Investors…
Do all entrepreneurs need to be experts at selling?
Dennis Budinich (Chief Culture Officer, Investors Bank) Dennis Budinich discusses the importance of being good at selling as an entrepreneur. He…
