How has the move toward providing personalized service affected the luxury hotel market?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze comments on the growth of personalized and individualized services and products across all industries. He points out that this…
Why Building Learning Organization?
Roseanna DeMaria (Professor & Founding Principal, DeMaria Group) If you are not learning you are not moving forward and you cannot…