How did you train employees to deal with problem-solving?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze explains the training and certification in problem-solving that was required at the Ritz Carlton under his management. He talks…
How would you measure success of your learning program and its outcome?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento addresses how learning programs are evaluated at CommVault. He talks about how…
Innovation
Marketing & Sales
What makes a great sales person?
Regis Courtemanche (Director Learning & Talent Development, BuzzFeed) The best sales people, according to Regis Courtemanche, are those that listen and…
What is the most important strategy for selling?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento offers a story that explains the importance of building value when selling…
