What are the important elements of customer service?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze goes over his three steps to providing excellent customer service in the hospitality industry or any industry. This includes…
What are the biggest challenges for learning leaders & CLOs today?
Jesse Jackson (CLO, J.P. Morgan) Jesse Jackson provides his feeling that CLOs are grappling with the same issues that leaders all…
Innovation
Marketing & Sales
What is the future for brand marketers?
Jeff Tan (VP Strategy, Posterscope USA) https://youtu.be/e395Rt1rlkE Jeff Tan describes the present time as the “greatest era of advertising”. He discusses…
What differentiates top sellers?
Jim Cathcart (Author & Motivational Expert) Jim Cathcart explains what he believes differentiates the top one percent of sales individuals from…
