What is the role of human bias in risk management?
Brian Barnier (Author of The Operational Risk Handbook for Financial Companies) Brian Barnier talks about his theory that human bias can be a major risk factor and needs to be considered…
How did you overcome your learning disabilities?
Jenny Dearborn (Author & EVP, Chief Talent & Leadership Officer, SAP) Jenny Dearborn talks about the coping skills she has developed…
Innovation
Marketing & Sales
What is the key to getting customer referrals?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento talks about ways in which companies can improve the chances that they…
What are good customer service benchmarks?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento goes through some of the common benchmarks or metrics in customer service…
