What is the central theme and how has your background helped in writing License to Serve?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento, Chief Learning Officer and WW Director of Talent Development for CommVault Systems,…
Browsing: Author
What is trickle up innovation?
Ernest Gundling (Author of Leading Across New Borders) Ernest Gundling talks about how international companies that understand that innovation can come…
What is global inclusion?
Ernest Gundling (Author of Leading Across New Borders) Ernest Gundling talks about ways in which organizations can be more inclusive through…
What are some strategies for working across cultures?
Ernest Gundling (Author of Leading Across New Borders) Ernest Gundling talks about some of the strategies that individuals and companies need…
What is global talent?
Ernest Gundling (Author of Leading Across New Borders) Ernest Gundling describes the need for individuals with multiple skills sets including the…
What is the key to successful change management in organizations?
Ernest Gundling (Author of Leading Across New Borders) Ernest Gundling provides an example of a transaction that illustrates the factors to…
What is the most important strategy for selling?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento offers a story that explains the importance of building value when selling…
What is the key to getting customer referrals?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento talks about ways in which companies can improve the chances that they…
What are good customer service benchmarks?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento goes through some of the common benchmarks or metrics in customer service…
What is the best way to instill trust and credibility?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento explains his strategy for obtaining and keeping customer loyalty and trust in…