What is the best way to instill trust and credibility?

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Joe Ilvento (Author & CLO, CommVault Systems)


Joe Ilvento explains his strategy for obtaining and keeping customer loyalty and trust in the service environment. He discusses how individuals involved in customer service can use their listening and evaluation skills to provide a successful tiered and rapid response to a customer’s question.

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About Author

Joe Ilvento

Chief Learning Officer & WW Director of Talent Development

Joe Ilvento is the Chief Learning Officer and WW Director of Talent Development for CommVault Systems. Working closely with the Global VP of Strategic Human Resources, he supports the leadership and development of CommVault employees worldwide. Joe is also author of 3 books, Nobody to Somebody in 63 Days or Less, License to Sell, & License to Serve. He has a BS in Psychology and earned his Master’s Degree in Education & e-Education.

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