Please share some best practices on crisis management

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Susan Angele (KPMG’s Board Leadership)
Susan Angele addresses the issue of corporate boards and crisis management. She discusses how changes in technology and the growth of social media have impacted the way business crises need to be handled by both management and corporate boards. Angele goes through the different considerations that should come into play when a problem occurs within a business whether it is a business error, a change in management, or issues arising from a natural disaster. She also provides an example of how a multinational company handled the crisis of a product recall.


About Author

Susan Angele

Senior Advisor, KPMG’s Board Leadership

Senior Advisor, Board Governance, at KPMG's Board Leadership Center, champion outstanding corporate governance to drive long term corporate value and enhance investor confidence. The Board Leadership Center includes KPMG's Audit Committee Institute, and provides thought leadership supporting Women Corporate Directors, the only global membership organization and community of women board members. I joined the Board Leadership Center after 25 years in the consumer products industry, protecting value and enabling sustainable global growth of some of the world's most famous and best-loved brands.

Associated Organizations

Interviewed By

Vanessa Tyler

Vanessa Tyler

Sarder TV Journalist, and Emmy Award-Winning Journalist & Anchor

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