How do you deal with unhappy customers?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze categorizes three types of customers who complain. According to Schulze, 96% of customers who complain simply just want to…
NYSCI Talks (What School Could Be): What needs to change to improve the educational system?
NYSCI Talks: What School Could Be by Ted Dintersmith Ted Dintersmith and Peggy Brookins discuss the current educational situation. This includes…
Innovation
What did you learn from your journey back to life?
Ramona Pierson (Co-Founder & CEO, Declara) Ramona Pierson talks about she learned from her recovery after being hit by a drunk…
How do you continue to refine your service?
Michael DeSimone (Former CEO, Borderfree) Michael DeSimone discusses how his company continues to offer innovative global ecommerce solutions with major investments…
How are you improving the property tax application?
Seb Formoso (CIO, NYC Department of Finance) Seb Formoso discusses the massive project underway at the NYC Department of Finance as…
Marketing & Sales
Why did you write Connected Strategy?
Nicolaj Siggelkow (Author & Professor at The Wharton School) Nicolaj Siggelkow shares his reasons for deciding to write his book, Connected…
What do organizations need to learn about the customer relationship?
Nicolaj Siggelkow (Author & Professor at The Wharton School) Nicolaj Siggelkow explores the different facets of the customer experience and how…
