What were some of the business crises Alibaba faced and how they survive and thrive?
Brian A. Wong (Author, Entrepreneur & Investor) Brian A. Wong, author, entrepreneur, and a former executive at the digital retailer Alibaba dives deep into the business crises Alibaba has to face…
How do you develop learning goals for people from various background and countries?
Robert Burnside (CLO, Ketchum)
Innovation
Marketing & Sales
What is the key to getting customer referrals?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento talks about ways in which companies can improve the chances that they…
What are good customer service benchmarks?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento goes through some of the common benchmarks or metrics in customer service…
