What is the best way to develop a competency improvement plan?
Riaz Khadem (Author & CEO, Infotrac Inc.) Dr. Rias Khadem talks about the creation of competency improvement plans for employees. He explains that using the Total Alignment program it is the…
How is AI & machine learning being used in the learning & development landscape?
Maureen Lonergan (Director, Worldwide Training and Certification at AWS) Maureen Lonergan discusses the use of artificial intelligence and machine learning (AIML)…
Innovation
Marketing & Sales
What is the key to getting customer referrals?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento talks about ways in which companies can improve the chances that they…
What are good customer service benchmarks?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento goes through some of the common benchmarks or metrics in customer service…
