How do you keep your biggest clients?
Jeff Tan (VP Strategy, Posterscope USA) https://youtu.be/C-fKsSUHOq0 Jeff Tan discusses the challenge of keeping big clients such as Disney, General Motors, and Microsoft, in terms of an industry that is becoming…
What are the best ways for employees to stay relevant in their jobs?
Douglas Milligan (Senior Director, Education at CA Technologies) Douglas Milligan talks about the importance of being able to provide a roadmap…
Innovation
Marketing & Sales
What is the key to getting customer referrals?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento talks about ways in which companies can improve the chances that they…
What are good customer service benchmarks?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento goes through some of the common benchmarks or metrics in customer service…
