
How did you train employees to deal with problem-solving?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze explains the training and certification in problem-solving that was required at the Ritz Carlton under his management. He talks…

The main responsibilities of a CLO
T.J. Elliott (CLO at ETS) Elliott discusses what he sees as the role of Chief Learning Officers within an organization including…