How do you measure the success of your learning programs?


Douglas Milligan (Senior Director, Education at CA Technologies)

Douglas Milligan discusses some of the ways his organization measures ROI and the success of their learning programs. He talks about the use of traditional learning metrics and a focus on meeting business metrics such as improved customer satisfaction, employee engagement, and knowledge of company products.


About Author

Douglas Milligan

Senior Director, Education at CA Technologies

Douglas is an award-winning education services, leadership and customer success professional with over 20 years experience building and growing results-oriented organizations. Known for developing innovative mobile, digital and traditional education offerings that deliver measurable value for employees, partners and customers.

Interviewed By

Vaishali Jain

Vaishali Jain

Sarder TV Journalist, and Former Bloomberg TV Journalist

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