Can you tell us about the development of CA University?


Douglas Milligan (Senior Director, Education at CA Technologies)

Douglas Milligan explains how the CA University learning program came about at CA Technologies. He talks about how the program started with the support organization and the need to improve issues such as customer service and employee engagement. Milligan discusses the importance of having the leader of the support organization on board with the new learning program.



About Author

Douglas Milligan

Senior Director, Education at CA Technologies

Douglas is an award-winning education services, leadership and customer success professional with over 20 years experience building and growing results-oriented organizations. Known for developing innovative mobile, digital and traditional education offerings that deliver measurable value for employees, partners and customers.

Interviewed By

Vaishali Jain

Vaishali Jain

Sarder TV Journalist, and Former Bloomberg TV Journalist

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