What are good customer service benchmarks?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento goes through some of the common benchmarks or metrics in customer service…
People
What is the best way to instill trust and credibility?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento explains his strategy for obtaining and keeping customer loyalty and trust in…
How do you apply the value of service?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento talks about how his time in the restaurant business helped him to…
What are the top 3 secrets for superior customer service?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento provides an overview of the three main actions that anyone involved in…
Background story of Jim McCann
Jim McCann (CEO, 1-800-FLOWERS) Inc. Magazine Business Owners Council in association with SarderTV presents a discussion with Jim McCann, CEO of…
Conversational Leadership
Jim McCann (CEO, 1-800-FLOWERS) Jim relates how he learned the basics of teaching and leading through conversation when he worked in…
From Goldman Sachs to the department of the Treasury
Henry Paulson (Former US Secretary of the Treasury & CEO, Goldman Sachs) In this video, Henry Paulson talks about the decision…
Is there a generational component to training?
Rob Flaherty (CEO, Ketchum) Rob Flaherty explains how learning is an ongoing process at Ketchum including the use of “reverse mentoring”…
What is the Emotion Revolution?
Andrew Faas (Author of From Bully to Bull’s Eye) Andrew Faas explains the work being done at the Yale Center for…
How do CIO’s change the perception of IT?
Joseph Tufano (CIO, St. John’s University) Joseph Tufano talks about how CIO’s departments must continue to fulfill their traditional roles of…