What is the best way to handle the unknowns in a crisis?


Eric J. McNulty (Author & Associate Director of Research, Harvard University)

Eric McNulty explains that there are ways to deal with the unknowns in a crisis effectively. He breaks down the unknowns in four ways: the “known known”, the “known unknown”, the “unknown knowns”, and the “unknown unknowns”. McNulty talks about the need to deal with ambiguity and find the answers that can be found and make decisions with the information you have.


About Author

Eric J. McNulty

Author & Associate Director of Research, Harvard University

Eric J. McNulty is a Harvard-affiliated writer, speaker and educator with a passion for purpose-driven leadership. Eric was named one of Trust Across America's 2018 Top Thought Leaders on Trust. He helps individuals and organizations build the capacity and capabilities to lead well everyday and be ready to step up when it matters most.

Interviewed By

Vanessa Tyler

Vanessa Tyler

Sarder TV Journalist, and Emmy Award-Winning Journalist & Anchor

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