Eric J. McNulty (Author & Associate Director of Research, Harvard University)

Eric McNulty explains that there are ways to deal with the unknowns in a crisis effectively. He breaks down the unknowns in four ways: the “known known”, the “known unknown”, the “unknown knowns”, and the “unknown unknowns”. McNulty talks about the need to deal with ambiguity and find the answers that can be found and make decisions with the information you have.