How do you deal with unhappy customers?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze categorizes three types of customers who complain. According to Schulze, 96% of customers who complain simply just want to…
How does organizational structure need to change?
Rebecca Henderson (Author & Professor, Harvard Business School) Rebecca Henderson talks about the need for organizations to change to be purpose…
Innovation
Marketing & Sales
What is the future for digital marketing?
Jeff Tan (VP Strategy, Posterscope USA) Jeff Tan provides his view of how digital marketing will change in the future including…
What can we learn from the Mad Men era of advertising?
Jeff Tan (VP Strategy, Posterscope USA) Jeff Tan provides three lessons that advertisers today can learn from the Mad Men era…
