How do you deal with unhappy customers?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze categorizes three types of customers who complain. According to Schulze, 96% of customers who complain simply just want to…
Why is it important that all the players need to be lifelong learners?
Rosabeth Kanter (Author & Professor, Harvard Business School) Rosabeth Kanter looks at the issue of changes that need to happen to…
Innovation
Marketing & Sales
How can marketing and sales best work together?
Linda Popky (Author & President, Leverage2Market) Linda Popky talks about the traditional issues between sales and marketing departments and provides recommendations…
How has networking changed in the age of social media?
Dorie Clark (Author of Stand Out: How to Find Your Breakthrough Idea and Build a Following Around It) Dorie Clark explains…
