What are the top 3 secrets for superior customer service?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento provides an overview of the three main actions that anyone involved in providing customer service should utilize in order to provide superior…
Why do you think a skills gap exists in the technology sector?
Joseph Tufano (CIO, St. John’s University) Joseph Tufano talks about the skills gap in IT and what universities like St. John’s…
Innovation
Marketing & Sales
How do you evaluate media campaigns?
Rob Flaherty (CEO, Ketchum) Rob Flaherty talks about how his company, Ketchum, uses a variety of social metrics and analytics to…
What is the impact of social media on publishing?
Joan O’Neil (EVP Knowledge & Learning, Wiley) https://youtu.be/4oyE11PZUzQ Joan O’Neil discusses the positive impact of social media on publishing and specifically…
