How did you train employees to deal with problem-solving?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze explains the training and certification in problem-solving that was required at the Ritz Carlton under his management. He talks…
What are the challenges in corporate learning?
Jeanne Beliveau-Dunn (Chief Knowledge Officer, Cisco) Jeanne Beliveau-Dunn talks about why she thinks learning initiatives such as the Cisco Collaborative Knowledge…
Innovation
Marketing & Sales
What methods of research should companies be leveraging to keep customers happy and engaged?
Stephen Wunker (Author & Managing Director, New Markets Advisors) Stephen Wunker provides his recommendations on the types of market research to…
How can companies help consumers adopt new behaviors?
Stephen Wunker (Author & Managing Director, New Markets Advisors) Stephen Wunker uses an example from his own corporate background when he…
