What are good customer service benchmarks?
Joe Ilvento (Author & CLO, CommVault Systems) Joe Ilvento goes through some of the common benchmarks or metrics in customer service contact including initial response to customer issues.
NYSCI Talks (What School Could Be): Where did you get the idea to write What School Could Be?
NYSCI Talks: What School Could Be by Ted Dintersmith Peggy Brookins leads a discussion of the book, What School Could Be,…
Innovation
Marketing & Sales
Can you explain Napoleon Hill’s Five-Point Rule?
Jeffrey Gitomer (Best-Selling Author & Founding Partner at Outstand) Jeffrey Gitomer explains Napoleon Hill’s Five-Point Rule for achieving success. This includes…
What did Napoleon Hill think about the importance of making a good first impression?
Jeffrey Gitomer (Best-Selling Author & Founding Partner at Outstand) Jeffrey Gitomer talks about Napoleon Hill’s philosophy about the importance of making…
