How do you deal with unhappy customers?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze categorizes three types of customers who complain. According to…
Sarder Author Talks
How did you train employees to deal with problem-solving?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze explains the training and certification in problem-solving that was…
Why are vision statements so important?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze explains why vision statements are absolutely essential to achieving…
How have you achieved your leadership skills?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze discusses the methods he has used to continuously improve…
Do your religious beliefs influence how you lead an organization?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze explains that faith to him is a decision to…
Introduction –Suzanne Vickberg
Suzanne Vickberg (Author of Business Chemistry & Applied Insights Lead, Deloitte) Suzanne M. Johnson Vickberg is a social-personality psychologist and Deloitte’s…
Full Interview – Suzanne Vickberg
Suzanne Vickberg (Author of Business Chemistry & Applied Insights Lead, Deloitte) Suzanne M. Johnson Vickberg is a social-personality psychologist and Deloitte’s…
Learning is the basis of an interesting conversation – Suzanne Vickberg
Suzanne Vickberg (Author of Business Chemistry & Applied Insights Lead, Deloitte) Suzanne M. Johnson Vickberg is a social-personality psychologist and Deloitte’s…
How did you become interested in Business Chemistry & how is it used at Deloitte?
Suzanne Vickberg (Author of Business Chemistry & Applied Insights Lead, Deloitte) Suzanne Vickberg, Senior Manager at Deloitte and co-author of Business…
Where did you develop your interest in the use of Business Chemistry?
Suzanne Vickberg (Author of Business Chemistry & Applied Insights Lead, Deloitte) Suzanne Vickberg discusses how she became interested in the philosophy…