What larger organizations can learn from small businesses about customer service?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and an…
Sarder Author Talks
How can we treat our customers as priority?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and an…
How does the Net Promoter System support businesses to measure their financial success?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and an…
What are your thoughts on net promoter score linked to employee bonuses and KPIs?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and an…
What is the leadership’s role in the Net Promoter System?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and author,…
How investments in NPS leaders have tripled the stock market returns?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and author,…
How important are the frontline employees in getting net promoter done right?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and author,…
What is the NPS (Net Promoter System) Manifesto?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and author,…
What is the future for NPS (Net Promoter System), and why?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and author,…
What is the greatest advice that you have received over the years?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and author,…