How does the Net Promoter System support businesses to measure their financial success?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and an…
Sarder Author Talks
What are your thoughts on net promoter score linked to employee bonuses and KPIs?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and an…
What is the leadership’s role in the Net Promoter System?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and author,…
How investments in NPS leaders have tripled the stock market returns?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and author,…
How important are the frontline employees in getting net promoter done right?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and author,…
What is the NPS (Net Promoter System) Manifesto?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and author,…
What is the future for NPS (Net Promoter System), and why?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and author,…
What is the greatest advice that you have received over the years?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and author,…
Introduction – Mark Sirower
Mark Sirower (Best-selling Author & Partner at Deloitte Consulting) Mark Sirower is an internationally recognized expert on M&A and the author…
Full Episode – Mark Sirower
Mark Sirower (Best-selling Author & Partner at Deloitte Consulting) Mark Sirower is an internationally recognized expert on M&A and the author…