Tell us about your background and what your professional roles are today.
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and an…
Sarder Author Talks
Why did you decide to write your book Winning on Purpose?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and an…
How is “Winning on Purpose” different from the other books you have written in the past?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and an…
What is the Net Promoter System and how does it work?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and an…
Give us an example of how you’ve seen the NP system applied successfully
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and an…
The core question is how likely are you to recommend this to a friend. What does it measure?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and an…
What are some examples of companies that consistently score high using the Net Promoter System?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and an…
What the research has shown in how organizations view customers as a priority?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and an…
What larger organizations can learn from small businesses about customer service?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and an…
How can we treat our customers as priority?
Fred Reichheld (Best-selling Author & Fellow at Bain & Company) Fred Reichheld, the creator of the Net Promoter System and an…