
Learning is…Continuous Improvement – Horst Schulze
Horst Schulze (Author & Founding President and COO, Ritz Carlton) As founding president and COO of Ritz-Carlton, Horst Schulze established a…
Horst Schulze (Author & Founding President and COO, Ritz Carlton) As founding president and COO of Ritz-Carlton, Horst Schulze established a…
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze provides a brief biography of his professional life including…
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze talks about how many leaders make assumptions about what…
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze speaks to the need to do market studies and…
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze provides his views on using benchmarking to make business…
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze discusses the need to test out new ideas and…
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze talks about a controversial initiative he implemented while with…
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze comments on the growth of personalized and individualized services…
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze explains the best ways for organizations to effectively provide…
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze goes over his three steps to providing excellent customer…