How did you train employees to deal with problem-solving?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze explains the training and certification in problem-solving that was…
Horst Schulze
Author & Founding President and COO, Ritz Carlton
As founding president and COO of Ritz-Carlton, Horst Schulze established a new standard of excellence in his industry. He energizes organizations to reconnect with their service commitment. Horst is the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.
Interviewed By
Vaishali Jain
Sarder TV Journalist, and Former Bloomberg TV Journalist
Why are vision statements so important?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze explains why vision statements are absolutely essential to achieving…
How have you achieved your leadership skills?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze discusses the methods he has used to continuously improve…
Do your religious beliefs influence how you lead an organization?
Horst Schulze (Author & Founding President and COO, Ritz Carlton) Horst Schulze explains that faith to him is a decision to…