How do you approach digital learning strategy at J. P. Morgan Chase?

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Jesse Jackson (CLO, J.P. Morgan)

Jesse Jackson explains that at J.P. Morgan the learning and development approach is modeled on understanding employee needs at a granular level and the kinds of learning methods that work best to attain their goals. He discusses some of the key elements of the learning strategy which includes delivering blended learning options, assessing comprehension and effectiveness, and optimizing all the digital channels they have. Jackson also mentions ways in which they recognize the importance of learning and employee achievements through certification programs and fostering continuous learning engagement.


About Author

Jesse Jackson

CLO, J.P. Morgan

Jesse is a results oriented leader with a demonstrated ability to build high performance teams and establish a culture of operational and service excellence. Possess over 25 years of banking experience in service and operations management. Proactive problem solver skilled in analyzing issues and executing solutions targeted at improving performance. Excel at partnering with cross-functional and cross-line of business groups to accelerate attainment of key performance measures.

Interviewed By

Vaishali Jain

Vaishali Jain

Sarder TV Journalist, and Former Bloomberg TV Journalist

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