What is the importance of feelings in the workplace?

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Edward Hess (Author & Professor, The Darden School of Business)


According to Hess, humans are what he calls ”confirmation machines” because we tend not to process information that is contrary to what we believe. In order to learn, individuals need to put aside their egos and be open minded to learn and be successful in business states Hess.

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About Author

Edward D. Hess

Author & Professor, The Darden School of Business

Professor Edward D. Hess has spent more than 20 years in the business world as a senior executive and is the author of 12 books, over 100 practitioner articles, and over 60 Darden cases dealing with innovation and learning mindsets, behaviors and processes. He consults with leading corporations; and his work has appeared in over 400 media outlets globally including, Fortune magazine, Harvard Business Review, Forbes, Financial Times, Washington Post, and Investor’s Business Daily, more. He is the co-author of “Humility Is the New Smart: Rethinking Human Excellence in the Smart Machine Age”; and "Learn Or Die: Using Science to Build a Leading-Edge Learning Organization", and many others.

Interviewed By


Jennifer Crumpton

Jennifer Crumpton

Sarder TV Anchor, Author & Media Professional

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