Rob Flaherty talks about how he tends to become more directive during a crisis. He explains the need to always listen but be ready to make the hard decisions when the need requires it.
Rob Flaherty is Chief Executive Officer and a Senior Partner of Ketchum, the global public relations firm with 130 offices and affiliates worldwide. Rob leads the agency’s Worldwide Executive Committee, which shapes the strategy of the agency and is responsible for the client service, talent development and financial performance of the firm. He is on the board of the Institute for Public Relations and the advisory board of Room to Read, which focuses on literacy and girls education in developing nations. He also serves as a senior judge in the annual PRSA Silver Anvil Awards.