Charlene Li talks about how listening carefully to what customers want through social media can provide the right information to improve the customer experience.
Charlene Li is the Founder of Altimeter Group and the author of five books, including the New York Times bestseller, Open Leadership and The Engaged Leader. She is a sought after speaker and advisor to many Fortune 500 companies and one of the foremost experts on social media and technologies. Formerly Li was vice president and principal analyst at Forrester Research, worked in online newspaper publishing, and was a consultant with Monitor Group. She was named one of the 100 most creative people in business by Fast Company in 2010 and one of the most influential women in technology 2009.