How has IT improved revenue?

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Mike Benson (CIO, DIRECTV)


Mike Benson provides examples of projects undertaken by his IT department at DIRECTV that helped grow the business and improved overall work efficiency including a decision engine that helps call centers respond to customers.

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About Author

Mike Benson

CIO, DIRECTV

With over 30 years’ experience in technology field, Mike is the Executive VP and Chief Information Officer for DIRECTV, Inc. He is responsible for creating and maintaining information technology solutions for DIRECTV’s business operations nationwide. He oversees reporting, analysis/infrastructure requirements, customer billing/payment systems, customer care systems, and diverse other functions. Before joining DIRECTV, Benson held a variety of executive level positions at AT&T Wireless where he had cross enterprise responsibility for the company’s information technology and national real-estate organizations.

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Interviewed By


Jennifer Crumpton

Jennifer Crumpton

Sarder TV Anchor, Author & Media Professional

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