Bill Schaninger (Author & Senior Partner at McKinsey & Co.)

Bill Schaninger explains his theory of management including that leaders are stewards and the people on the front line are the most important people in an organization. He goes over some of the ways that organizations build their teams including what he calls a management factory or plug and play employees or companies that rely on teams of high maintenance experts. Schaninger talks about his vision of management where front line individuals are given responsibility and the information they need to do their jobs well. He explains how getting buy-in from front line leaders can prevent what he refers to as the “not allowed, can’t, won’t” mindset that can get in the way of improvements and change.