What is an example of a successful IT business solution?

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Mike Benson (CIO, DIRECTV)

Mike Benson discusses a particular business issue at DIRECTV involving the direct sales organization that was originally using seventeen different applications to make a sale. He tells the story of how IT was eventually able to come up with a solution that solved that problem and explains the different issues that arose during the process.


About Author

Mike Benson


With over 30 years’ experience in technology field, Mike is the Executive VP and Chief Information Officer for DIRECTV, Inc. He is responsible for creating and maintaining information technology solutions for DIRECTV’s business operations nationwide. He oversees reporting, analysis/infrastructure requirements, customer billing/payment systems, customer care systems, and diverse other functions. Before joining DIRECTV, Benson held a variety of executive level positions at AT&T Wireless where he had cross enterprise responsibility for the company’s information technology and national real-estate organizations.

Associated Organizations

Interviewed By

Jennifer Crumpton

Jennifer Crumpton

Sarder TV Anchor, Author & Media Professional

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