Author
Introduction – Michelle Lederman
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Introduction – Pankaj Ghemawat
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Full Interview – Michael Cusumano
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Full Interview – Denise Brosseau
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Introduction – Denise Brosseau
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Introduction – Michael Cusumano
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Introduction – Terri Griffith
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Learning is… what remains after the facts have been forgotten
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Full Interview – David Rose
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Introduction – Linda Popky
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